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This return policy applies only to online purchases.
Return / replacement of defective goods
If the product is returned or replaced due to inappropriate quality of goods, Thorviktools.eu commits to replace, at its own expense, an item of inappropriate quality with a good quality product or to refund the money paid for the item.
Return of a good quality product in accordance with the “Retail Trade Rules”. In this case, the cost of returning the goods is paid by the buyer.
Retail Trade Rules
The returned item must be in the original tidy package without losing its commercial appearance (this does not apply to returning a defective product) and the item must be complete. The returned item must be intact and unused. It is also necessary to provide the purchase document of the goods and all the documentation of the product. In the case of return of goods, money is not returned for services provided (transportation, loading work, etc.). The seller has the right not to accept the goods returned by the buyer, if the buyer does not follow the return procedure set out in this article.
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